WhatsApp and voice agent replaced a 3-person call desk
A bilingual agent handling bookings, quotes, and dispatch in English and Shona across three depots. Live in 5 weeks.
- -72%
- reply time
- 24/7
- coverage
- 3 staff
- freed for sales
The situation on day one
The business was being run out of WhatsApp chats, spreadsheets and a few notebooks. Enquiries came in after hours and sat unanswered until morning. Growth was limited by how much the same two or three people could carry in a day.
- · Customer enquiries lost between WhatsApp, calls and email
- · Reports rebuilt by hand every Monday morning
- · No one place to see leads, orders and follow-ups
One operating system, not ten integrations
Instead of buying more software, we built one system on top of the tools they already use. AI handles the repetitive work end to end, in English and Shona. The team only steps in when something needs a human decision, in WhatsApp and on their phones.
- Week 1Discovery & audit
Sat with the team, mapped how work actually gets done, and picked the change with the biggest payback.
- Week 2Blueprint & sign-off
Agreed the plan, the numbers we would move, and a fixed scope and price in US dollars.
- Week 3, 4Build & wire-up
Built the system, connected WhatsApp, the website and the tools they already pay for, and tested it on real enquiries.
- Week 5Go live & handover
Switched it on, trained the team in person, and set a monthly review in plain language.
Vendor-agnostic by design
We picked the best tool for each job, kept costs in US dollars and predictable, and wired them together. If a tool stops earning its keep, we swap it out without rebuilding the system.
A system the team actually owns
Hours came back to the team. Customers get answers in minutes instead of the next day. The owner stopped asking for reports because the numbers are already on the screen. Six months in, the system has more than paid for itself.
"It stopped feeling like a project and started feeling like how we run the business."
Send us your details for a free consultation. We show you the quickest win in your business and what a first project would cost in US dollars.